1.All treatments provided by us at the Himalaya salt cave will be for the stated duration
2.All new clients must complete a consultation form prior to treatment and will receive up to 5 minutes consultation in addition to their treatment.
3.Treatments will only be conducted if we deem the treatment is safe for the client a full refund will be given if we are unable to continue with a treatment due to a contraindication
4.GP/Consultant permission may be required before treatments can be provided.

Payment:

• As well as cash we accept card payments and bank transfer
• Payment required before treatments are taken

Cancellation & No Show Fee Charges Policy:

• A booking is confirmed once The Himalaya salt cave and the client have both agreed to a date, time, duration and location for a treatment, this includes the online booking system.
• If a cancellation is made less than 24hours before the appointment time a full charge will apply this may be waived at our discretion for genuine emergencies
• If appointments are missed or not cancelled on the day we may decline further bookings unless there has been a genuine reason for not attending Please be aware that we are strict on our 24 hour cancellation policy. You can contact us by phone (answer phone is always on) or by email or by text.
• We maintain the right to cancel a treatment by giving 24-hours notice.
• We maintain right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill.
• We maintain the right to cancel a treatment without notice if the client is intoxicated or inebriated.
• We commit to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible.
Late Arrivals
• Late arrivals may, unfortunately, result in reduced treatment time. Therefore out of respect for other clients and the therapists, please make sure you arrive on time for your treatments.
• If you arrive more than 15 minutes late this may result with us cancelling your appointment
• For your 1st visit we ask you to arrive 15 minutes before your stated appointment time to allow for filling in consultation forms
Inappropriate Behaviour
• Out of respect for both the therapist and client, we ask that underwear is worn at all times during all massage treatments, there are no exceptions to this rule.
• We maintain the right to terminate a treatment immediately if the client demonstrates any inappropriate or sexual behaviour.
• Payment will be collected for the full treatment price.
• If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address.
• All invoices must be paid within 7 days of issue date otherwise further action may be taken.
Vouchers
• Vouchers can be used as payment towards any available, advertised treatments.
• Vouchers are only valid for one use.
• If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued.
• Vouchers are only valid for 12 months, up to and including the expiry date.
• Postage will only be charged for vouchers that are paid for online or over the phone and then posted.
• If postage is paid, but vouchers are delivered during a treatment, the postage fee charged will be returned to the customer in cash.
• Refunds are not available for vouchers already paid for.

Privacy:
• Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian.
• Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian.
• Consultation Forms and treatment notes will be kept on file, securely
• All new clients must complete a consultation form prior to receiving our treatments. Treatment notes will be taken during each treatment and kept on file.
• By signing the consultation form, clients are giving us permission to hold records and data about them.
• Personal information will not be shared with any third parties.
Young Clients
• Clients under the age of 18 must be accompanied by an adult.
• The adult must give permission for the treatment to be performed.
• The adult must co-sign the client’s consultation form.
• The adult must be present in the room throughout the treatment.